Flawless guest service is the defining feature of every 5-star hotel in Hale. From the moment you enter the lobby, staff ensure your every need is met, whether offering luggage assistance and storage or providing in-room massage treatments. Plus, hotels must offer top-rate conveniences to be considered for a 5-star rating. These can include luxury bath products, an on-site spa, swimming pools, fine dining kitchens and knowledgeable concierge.