Exemplary guest service is integral to every 5-star hotel in Hanover. From the second you arrive, staff cater to your every whim, whether offering luggage assistance and storage or providing a nightly turn-down service. Also, hotels have to offer upscale amenities to be entitled to a 5-star rating. These can include luxury bathrooms, on-site spa facilities, swimming pools, gastronomic kitchens and knowledgeable concierge.