Exceptional guest service is at the heart of every 5-star hotel in Hansen. From the second you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing a nightly turn-down service. On top of that, hotels have to offer top-rate conveniences to obtain a 5-star rating. These can include deluxe baths, an on-site spa, swimming pools, gastronomic restaurants and knowledgeable concierge.