Exceptional guest service is the hallmark of every 5-star hotel in Haveland. From the moment you enter the lobby, staff attend to your every whim, whether answering room service calls 24/7 or providing in-room massage treatments. In addition, hotels have to feature upscale conveniences to be considered for a 5-star rating. These can include luxury toiletries, spa facilities, pools, gastronomic kitchens and knowledgeable concierge.