Exceptional guest service characterizes every 5-star hotel in Hecla. From the moment you enter the lobby, staff cater to your every need, whether answering room service calls 24/7 or providing a nightly turn-down service. In addition, hotels must offer upscale amenities to obtain a 5-star rating. These can include luxury bath products, spas or saunas, swimming pools, fine dining restaurants and knowledgeable concierge.