In Heth, a hotel must offer a certain amount of upscale features to be designated 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their exceptional standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer special touches such as welcome gifts.