Outstanding guest service is the defining feature of every 5-star hotel in Highland. From the minute you step through the door, staff cater to your every need, whether arranging valet parking or providing in-room massages. Plus, hotels must offer upscale conveniences to meet the standard for a 5-star rating. These can include luxury bath products, on-site spa facilities, swimming pools, gourmet kitchens and knowledgeable concierge.