In Hodges, a hotel needs to offer a certain level of high-end conveniences to earn a 5-star rating. These can include on-site gyms, spas and saunas, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches such as a welcome gift.