Outstanding guest service characterizes every 5-star hotel in Hoolehua. From the minute you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing in-room massages. In addition, hotels must offer top-rate conveniences to meet the standard for a 5-star rating. These can include luxury bathrobes, a wellness center, pools, gourmet kitchens and knowledgeable concierge.