Exemplary guest service is at the heart of every 5-star hotel in Ishaka. From the minute you step through the door, staff attend to your every need, whether recommending activities and tours or providing in-room massage treatments. In addition, hotels must offer superior conveniences to obtain a 5-star rating. These can include luxury bath products, an on-site spa, pools, gourmet kitchens and knowledgeable concierge.