Impeccable guest service is at the heart of every 5-star hotel in Jaiba. From the instant you arrive, staff attend to your every need, whether arranging customized tours or providing in-room massages. What's more, hotels must offer upscale amenities to be eligible for a 5-star rating. These can include luxury bath products, on-site spa facilities, pools, gourmet kitchens and knowledgeable concierge.