In Jewett, a hotel needs to provide a specific level of upscale features to earn 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their outstanding standard of service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may even offer thoughtful touches such as a welcome gift.