Faultless guest service is the foundation of every 5-star hotel in Kampung Lela. From the instant you arrive, staff attend to your every whim, whether arranging valet parking or providing in-room beauty treatments. Plus, hotels must feature upscale conveniences to be entitled to a 5-star rating. These can include luxury toiletries, saunas or spas, swimming pools, gourmet kitchens and knowledgeable concierge.