In Kampung Let Sermai, a hotel must offer a certain amount of upscale conveniences to earn a 5-star rating. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their superior service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may also offer extra touches like a welcome gift.