Faultless guest service is integral to every 5-star hotel in Kampung Lukut. From the moment you enter the lobby, staff cater to your every whim, whether arranging customized tours or providing in-room massages. In addition, hotels must offer superior conveniences to qualify for a 5-star rating. These can include luxury bathrobes, on-site spa facilities, swimming pools, fine dining restaurants and knowledgeable concierge.