Flawless guest service is at the heart of every 5-star hotel in Kampung Mawang. From the minute you arrive, staff attend to your every whim, whether recommending activities or providing in-room massages. In addition, hotels must offer upscale amenities to obtain a 5-star rating. These can include deluxe baths, a wellness center, swimming pools, fine dining restaurants and knowledgeable concierge.