In Kapan, a hotel needs to offer a certain amount of high-end amenities to be designated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You'll enjoy things like in-room massages, nightly turn-down services and concierge services. Some may even offer special touches like a welcome gift.