In Kasama, a hotel is required to offer a specific number of upscale amenities to earn 5 stars. These may include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can look forward to things like in-room massages, nightly turn-down services and concierge services. Some may even offer additional touches such as a welcome gift.