Exceptional guest service is integral to every 5-star hotel in Kasungu. From the moment you enter the lobby, staff are at your beck and call, whether recommending activities or providing in-room beauty treatments. On top of that, hotels must feature upscale conveniences to qualify for a 5-star rating. These can include luxury bath products, spas or saunas, swimming pools, fine dining kitchens and knowledgeable concierge.