In Kayanza, a hotel must provide a certain level of upscale conveniences to be rated 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their outstanding standard of service. You'll enjoy things like nightly turn-down services, in-room massages and concierge services. Some may even offer thoughtful touches such as a welcome gift.