In Khilovets, a hotel must provide a certain amount of high-end amenities to be rated 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may also offer additional touches like a welcome gift.