Exemplary guest service is at the heart of every 5-star hotel in Kilwa. From the minute you arrive, staff attend to your every whim, whether arranging valet parking or providing in-room massage treatments. What's more, hotels have to offer upscale amenities to be eligible for a 5-star rating. These can include deluxe baths, saunas or spas, pools, gastronomic kitchens and knowledgeable concierge.