In Kimam, a hotel is required to offer a certain amount of upscale amenities to be rated 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their extraordinary service. You'll enjoy things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches such as welcome gifts.