Flawless guest service is the foundation of every 5-star hotel in Kimball. From the moment you enter the lobby, staff are at your beck and call, whether recommending activities or providing in-room massages. Also, hotels must offer upscale amenities to be considered for a 5-star rating. These can include luxury bathrooms, spas or saunas, swimming pools, gourmet kitchens and knowledgeable concierge.