In Kivalina, a hotel must provide a certain number of upscale conveniences to be rated 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their outstanding standard of service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may also offer thoughtful touches such as welcome gifts.