Exceptional guest service is the foundation of every 5-star hotel in Kokshetau. From the moment you arrive, staff ensure your every need is met, whether arranging customized tours or providing in-room massages. Also, hotels have to offer superior conveniences to meet the standard for a 5-star rating. These can include deluxe baths, saunas or spas, swimming pools, gastronomic kitchens and knowledgeable concierge.