In Kondol, a hotel needs to offer a certain number of upscale amenities to be rated 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer special touches such as a welcome gift.