Exemplary guest service is the hallmark of every 5-star hotel in Kowakubi Onsen. From the moment you enter the lobby, staff are at your beck and call, whether arranging customized tours or providing a turn-down service. What's more, hotels must offer top-rate conveniences to obtain a 5-star rating. These can include luxury baths, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.