In Kwale, a hotel must offer a certain amount of upscale conveniences to be rated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their outstanding standard of service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may also offer additional touches like welcome gifts.