Outstanding guest service is integral to every 5-star hotel in Ladora. From the second you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing in-room beauty treatments. In addition, hotels have to feature top-rate amenities to be entitled to a 5-star rating. These can include luxury bathrobes, an on-site spa, pools, gastronomic restaurants and knowledgeable concierge.