Flawless guest service characterizes every 5-star hotel in Lagunas. From the moment you arrive, staff ensure your every need is met, whether arranging customized tours or providing a turn-down service. On top of that, hotels must feature upscale amenities to be entitled to a 5-star rating. These can include luxury bath products, an on-site spa, pools, fine dining kitchens and knowledgeable concierge.