In Lao Ngam, a hotel needs to provide a specific level of high-end amenities to be designated 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can look forward to things like nightly turn-down services, in-room massages and concierge services. Some may even offer additional touches such as a welcome gift.