In Leuen, a hotel needs to provide a certain level of upscale conveniences to be designated 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may even offer thoughtful touches such as welcome gifts.