Exceptional guest service characterizes every 5-star hotel in Lugenda. From the moment you enter the lobby, staff attend to your every need, whether answering room service calls 24/7 or providing in-room beauty treatments. Plus, hotels have to offer upscale conveniences to meet the standard for a 5-star rating. These can include deluxe baths, an on-site spa, swimming pools, fine dining restaurants and knowledgeable concierge.