Impeccable guest service is at the heart of every 5-star hotel in Luzerna. From the minute you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing in-room massage treatments. On top of that, hotels must offer top-rate amenities to be considered for a 5-star rating. These can include luxury bathrooms, spas or saunas, pools, gastronomic restaurants and knowledgeable concierge.