Exemplary guest service is integral to every 5-star hotel in Mackenzie. From the moment you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing a nightly turn-down service. In addition, hotels have to feature upscale conveniences to be eligible for a 5-star rating. These can include luxury bath products, an on-site spa, pools, gourmet kitchens and knowledgeable concierge.