In Mambore, a hotel must offer a specific amount of upscale conveniences to earn a 5-star rating. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may even offer additional touches like welcome gifts.