Impeccable guest service is integral to every 5-star hotel in Mata. From the instant you arrive, staff cater to your every need, whether answering room service calls 24/7 or providing in-room massages. On top of that, hotels have to feature upscale conveniences to be entitled to a 5-star rating. These can include luxury bathrobes, on-site spa facilities, swimming pools, fine dining restaurants and knowledgeable concierge.