Impeccable guest service is at the heart of every 5-star hotel in Mateiros. From the minute you arrive, staff cater to your every whim, whether offering luggage assistance and storage or providing in-room beauty treatments. In addition, hotels have to offer superior conveniences to qualify for a 5-star rating. These can include luxury bathrobes, an on-site spa, pools, gastronomic kitchens and knowledgeable concierge.