Flawless guest service is at the heart of every 5-star hotel in Merweville. From the moment you enter the lobby, staff cater to your every whim, whether recommending activities and tours or providing a nightly turn-down service. Also, hotels must offer superior amenities to qualify for a 5-star rating. These can include luxury baths, saunas or spas, pools, fine dining kitchens and knowledgeable concierge.