Outstanding guest service is integral to every 5-star hotel in Mineralni Bani. From the second you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing a nightly turn-down service. On top of that, hotels must offer top-rate amenities to qualify for a 5-star rating. These can include luxury bathrooms, saunas or spas, pools, gastronomic kitchens and knowledgeable concierge.