Exceptional guest service is the defining feature of every 5-star hotel in Mkushi. From the minute you step through the door, staff attend to your every need, whether offering luggage assistance and storage or providing in-room massage treatments. What's more, hotels must offer superior amenities to be eligible for a 5-star rating. These can include luxury toiletries, an on-site spa, pools, fine dining restaurants and knowledgeable concierge.