Exceptional guest service is at the heart of every 5-star hotel in Mudá. From the second you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing in-room massage treatments. In addition, hotels must feature upscale conveniences to obtain a 5-star rating. These can include luxury toiletries, spa facilities, pools, gourmet kitchens and knowledgeable concierge.