Outstanding guest service is at the heart of every 5-star hotel in Na Ngua. From the minute you step through the door, staff are at your beck and call, whether answering room service calls 24/7 or providing in-room beauty treatments. Additionally, hotels must feature top-rate amenities to qualify for a 5-star rating. These can include deluxe baths, saunas or spas, swimming pools, gastronomic restaurants and knowledgeable concierge.