In Navarro, a hotel must provide a specific level of upscale conveniences to be rated 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their outstanding standard of service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may even offer additional touches like welcome gifts.