Faultless guest service is the defining feature of every 5-star hotel in Neck City. From the second you arrive, staff are at your beck and call, whether arranging valet parking or providing in-room beauty treatments. On top of that, hotels must feature upscale amenities to be entitled to a 5-star rating. These can include deluxe baths, spa facilities, pools, gourmet kitchens and knowledgeable concierge.