In Newell, a hotel needs to provide a certain amount of upscale features to be rated 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may even offer thoughtful touches such as a welcome gift.