In Ngozi, a hotel needs to provide a certain amount of upscale amenities to be rated 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their extraordinary standard of service. You'll enjoy things like nightly turn-down services, concierge services and in-room massages. Some may also offer additional touches such as welcome gifts.