In Nikolai, a hotel needs to provide a specific amount of upscale conveniences to be rated 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their outstanding standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer additional touches like welcome gifts.