In Northrop, a hotel must provide a certain amount of upscale features to earn a 5-star rating. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their superior service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer thoughtful touches such as welcome gifts.